Do you feel like you are missing the secret to take your business to the next level?
Customers highly value great customer experience.
86% of customers will pay more for a better customer experience.
57% percent of customers won't recommend a business with a poorly designed website.
72% of people will share a positive experience with 6 or more people.
Do you feel like you do all the right things, yet it just doesn't bring in sales?
You create the content, write the blogs, post the pictures, network and more. You work hard, maybe too hard. But you aren't getting the results you desire.
We get it. Our founder was just like you.
She followed all the steps that people said would make her successful. Until one day, she stepped out of the mold to try to see what was missing.
What is the key to attracting and keeping customers?
Is it "Starting with Why"? Is it being a content creating animal? Is it sifting through Facebook Groups trying to find new leads? We don't think so.
Our research found the key to attracting customers to do business with was creating a consistent and straightforward customer experience.
What is Customer Experience?
In it's simplest form customer experience is how the customer feels they are treated by a company.
According to Hub Spot "Customer experience is the impression your customers have of your brand as a whole throughout all aspects of the buyer's journey. It results in their view of your brand and impacts factors related to your bottom line including revenue."
Building on that, we believe that a customer experience marketing strategy creates a delightful and straightforward approach for a customer to learn, buy, and repeat from your business.
You can get the results you desire.
The key to success is a simple pathway for customers to learn about your business, make contact, and purchase. This is called the customer experience. When you focus your marketing strategy on the customer experience, you will not only close more sales you will have more time to do what you love.
The big idea
We help you find affordable, easy to use, do-it-yourself solutions that work for you and your business model.
You will have the confidence to know that your strategy will work. Your new customers will be delighted. This will also keep the customers you have coming back for more.
How it Works?
What Our Clients are Saying
At Your Level and Pace
I love that Cheryl Packman does not try and have a one size fits all solution. She takes the time to see where you are, where you want your business to go and then works with you at your level and pace. She does not tell you what to do, she gives your suggestions and finds a path that is right for you.
Realtor and Business Owner
Clarified Our Message
Local Biz was phenomenal in helping us clarify our message through an in-depth customer experience analysis. I’ll gladly recommend their services!
Founder - Eikon Labs, LLC